Quality & Feedback

01642 76 33 72

Quality & Feedback

“Utilising feedback from all sources so that it impacts on improvements in quality of services and operations at all levels can add significant value to the overall effectiveness of orgnaisations” RBA focus on 2 areas designed to help improve quality and responsiveness. “Supporting and Improving Complaints Management and complaints investigation” Increasingly all organisations and professions are responding to increased regulation (voluntary and statutory) in recognition that accountability, the ability to deliver and the capacity to respond and learn from experience are a critical element in successful and improved performance. Striving to serve the customer well is one of the keys to successful organisations. Customer care, quality assurance and a quest for excellence are at the heart of regulatory and business models. RBA and its associates work within recognised sector leading standards and frameworks to help you; • assess and review your current systems for quality assurance and complaints management • identify areas of improvement and implement these • link to strategy and system management the lessons and learning from performance and the feedback complaints systems provide Our focus crosses traditional divides recognising that the common elements of quality assurance and complaints management are applicable across different types of organisations and sectors.

People & Leadership

Systems & Process

Quality & Feedback

Effective and efficient complaints processes offer organisations

RBA Consulting Limited | 14 Southend Avenue | Darlington | Co Durham | DL3 7HL | Tel: 01325 480188 | email: richard@rba-consulting.co.uk | Company number 6690524 | VAT reg no 940 1401071